There are three main ways to reach Goodsbet support — and all three are available around the clock:
Live Chat (fastest): Click the live chat button at the bottom right of the website. An agent typically connects within 2–5 minutes. You can chat in Bangla, and the service is available 24 hours a day, 7 days a week.
Email Support: support@goodsbet.bestSend an email to -. For complex issues, document submissions, or anything KYC-related, email is the best channel. You'll usually receive a detailed response within 24 hours.
Self-Service FAQ & Help Centre: You'll find answers to most common questions right here. After logging in, also check the "Help" section in your profile.
Hours of operation: The Goodsbet support team is active 365 days a year, 24 hours a day — no breaks on Eid or public holidays. Reach out any time, Bangladesh time.
Tip: Use live chat for urgent matters. For payment disputes or KYC verification, it's easier to send screenshots and details via email.
Live Chat (fastest): Click the live chat button at the bottom right of the website. An agent typically connects within 2–5 minutes. You can chat in Bangla, and the service is available 24 hours a day, 7 days a week.
Email Support: support@goodsbet.bestSend an email to -. For complex issues, document submissions, or anything KYC-related, email is the best channel. You'll usually receive a detailed response within 24 hours.
Self-Service FAQ & Help Centre: You'll find answers to most common questions right here. After logging in, also check the "Help" section in your profile.
Hours of operation: The Goodsbet support team is active 365 days a year, 24 hours a day — no breaks on Eid or public holidays. Reach out any time, Bangladesh time.
Tip: Use live chat for urgent matters. For payment disputes or KYC verification, it's easier to send screenshots and details via email.
Goodsbet's policy is straightforward: Each person may register only one account. If a single person is found holding two accounts, both will be closed and the balance may be forfeited.
For two members of the same household, however: If two people are genuinely separate individuals, each with their own mobile number, email address, and ID, they may open separate accounts from the same household or device. However, the same payment method (such as the same bKash number) cannot be linked to two different accounts.
What must be different:
— A different mobile number
— Different Email Address
— Different National ID Number
— Different payment method (bKash/Nagad number)
If You're Unsure, Here's What to Do: Give us a heads-up via live chat first. Our support team will review the situation and guide you accordingly. If multiple accounts are detected while claiming a bonus, all benefits will be cancelled — so it's best to be upfront from the start.
For two members of the same household, however: If two people are genuinely separate individuals, each with their own mobile number, email address, and ID, they may open separate accounts from the same household or device. However, the same payment method (such as the same bKash number) cannot be linked to two different accounts.
What must be different:
— A different mobile number
— Different Email Address
— Different National ID Number
— Different payment method (bKash/Nagad number)
If You're Unsure, Here's What to Do: Give us a heads-up via live chat first. Our support team will review the situation and guide you accordingly. If multiple accounts are detected while claiming a bonus, all benefits will be cancelled — so it's best to be upfront from the start.
The withdrawal process at Goodsbet is straightforward and among the fastest available in Bangladesh:
Step 1: Log in and click the "Withdrawal" or "Withdraw Funds" option on your dashboard.
Step 2: Select your payment method — bKash, Nagad, Rocket, or Upay — and enter the number you want the funds sent to. If that number is already linked to your account, it will appear automatically.
Step 3: Enter the amount. The minimum withdrawal on Goodsbet is ৳500. The maximum varies depending on your account tier.
Step 4: Confirm. Once the request is submitted, it typically takes On average within 15 minutes The funds are transferred directly to your mobile wallet. During peak hours, it may take up to 2–4 hours.
On your first withdrawal: If KYC verification is not yet complete, you may need to submit a photo of your ID. Once verified, all future withdrawals will be processed instantly. KYC is typically completed within 24 hours.
Withdrawal Fee: Goodsbet does not charge any withdrawal fees. However, fees imposed by your mobile banking provider may still apply.
Step 1: Log in and click the "Withdrawal" or "Withdraw Funds" option on your dashboard.
Step 2: Select your payment method — bKash, Nagad, Rocket, or Upay — and enter the number you want the funds sent to. If that number is already linked to your account, it will appear automatically.
Step 3: Enter the amount. The minimum withdrawal on Goodsbet is ৳500. The maximum varies depending on your account tier.
Step 4: Confirm. Once the request is submitted, it typically takes On average within 15 minutes The funds are transferred directly to your mobile wallet. During peak hours, it may take up to 2–4 hours.
On your first withdrawal: If KYC verification is not yet complete, you may need to submit a photo of your ID. Once verified, all future withdrawals will be processed instantly. KYC is typically completed within 24 hours.
Withdrawal Fee: Goodsbet does not charge any withdrawal fees. However, fees imposed by your mobile banking provider may still apply.
Goodsbet uses multiple industry-standard security layers to protect members' personal data and funds:
SSL 256-bit Encryption: Every page and every transaction on the website is protected with bank-grade encryption. Your password, mobile number, and card details cannot be intercepted by any third party.
Data Privacy: Goodsbet does not sell or share members' personal information with any third party. Data may only be disclosed to regulatory authorities when required by law. Learn more Privacy Policyavailable there.
Account Security: Two-factor authentication (2FA), brute force protection, new device alerts, and automatic session expiry — these four layers work together to keep your account secure at every level.
Fund Security: Goodsbet keeps members' funds in a separate, secure bank account — completely segregated from the company's own operating funds. This ensures your money is protected under any circumstances.
Licence & Regulation: Goodsbet operates under an international gaming licence. Third-party audits are conducted regularly to maintain that licence.
Your Contribution: Keep 2FA enabled, use a strong password, and never share your password with anyone.
SSL 256-bit Encryption: Every page and every transaction on the website is protected with bank-grade encryption. Your password, mobile number, and card details cannot be intercepted by any third party.
Data Privacy: Goodsbet does not sell or share members' personal information with any third party. Data may only be disclosed to regulatory authorities when required by law. Learn more Privacy Policyavailable there.
Account Security: Two-factor authentication (2FA), brute force protection, new device alerts, and automatic session expiry — these four layers work together to keep your account secure at every level.
Fund Security: Goodsbet keeps members' funds in a separate, secure bank account — completely segregated from the company's own operating funds. This ensures your money is protected under any circumstances.
Licence & Regulation: Goodsbet operates under an international gaming licence. Third-party audits are conducted regularly to maintain that licence.
Your Contribution: Keep 2FA enabled, use a strong password, and never share your password with anyone.
Yes, Goodsbet offers a wide slots section alongside Sports Betting. You'll find a range of slots game types:
Classic slots (3-reel): Classic fruit machine-style games with simple mechanics and fewer paylines — perfect for new players.
Video Slots (5 reels or more): Featuring modern graphics and animations, with bonus rounds, free spins, multipliers, and scatter symbols — this category offers the widest variety of gameplay.
Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool. The jackpot can grow to hundreds of thousands of BDT — and anyone can win at any time.
Megaways slots: The number of reels changes with every spin, opening up thousands of ways to win. One of the most popular slot formats out there.
Themed slots: Find games themed around cricket, mythology, adventure, and more.
Minimum Bet: Most slots let you start playing from as little as ৳10.
All slots games run on RNG (Random Number Generator) technology, ensuring every result is completely random and fair.
Classic slots (3-reel): Classic fruit machine-style games with simple mechanics and fewer paylines — perfect for new players.
Video Slots (5 reels or more): Featuring modern graphics and animations, with bonus rounds, free spins, multipliers, and scatter symbols — this category offers the widest variety of gameplay.
Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool. The jackpot can grow to hundreds of thousands of BDT — and anyone can win at any time.
Megaways slots: The number of reels changes with every spin, opening up thousands of ways to win. One of the most popular slot formats out there.
Themed slots: Find games themed around cricket, mythology, adventure, and more.
Minimum Bet: Most slots let you start playing from as little as ৳10.
All slots games run on RNG (Random Number Generator) technology, ensuring every result is completely random and fair.
There are several ways to follow real-time scores and match updates on Goodsbet:
Live Betting Section: After logging in, go to the "Live" or "In-Play" section. There you'll see real-time scores, overs or minutes, and live odds updates for every ongoing match — no page refresh needed, everything updates automatically.
Match View Page: Clicking on any live match opens a detailed scorecard. For cricket, you get ball-by-ball updates; for football, goals and cards — all the key stats in one place.
Visualization: An animated match tracker is available for selected matches. While it's not a live stream, it gives you a clear visual picture of how the game is unfolding.
Live Streaming: Live streaming is also available for selected matches. An account balance may be required, or an active bet on that match.
Push Notifications: Install the Goodsbet app or PWA to set goal or wicket alerts for specific matches. It's a handy way to keep tabs on a match after you've placed your bet.
Score data is supplied by a third-party sports data provider, so there may occasionally be a delay of 1–3 seconds.
Live Betting Section: After logging in, go to the "Live" or "In-Play" section. There you'll see real-time scores, overs or minutes, and live odds updates for every ongoing match — no page refresh needed, everything updates automatically.
Match View Page: Clicking on any live match opens a detailed scorecard. For cricket, you get ball-by-ball updates; for football, goals and cards — all the key stats in one place.
Visualization: An animated match tracker is available for selected matches. While it's not a live stream, it gives you a clear visual picture of how the game is unfolding.
Live Streaming: Live streaming is also available for selected matches. An account balance may be required, or an active bet on that match.
Push Notifications: Install the Goodsbet app or PWA to set goal or wicket alerts for specific matches. It's a handy way to keep tabs on a match after you've placed your bet.
Score data is supplied by a third-party sports data provider, so there may occasionally be a delay of 1–3 seconds.
Rules for updating personal information on Goodsbet vary depending on the type of information:
Name change: Your name cannot be changed directly, as it is part of your KYC identity verification. To request a name change, please contact support with a photo of your National ID or passport. This is usually completed within 24–48 hours.
Mobile number change:
— Log in → Profile → Account Settings → select "Change Mobile Number".
— An OTP will be sent to your old number (if you no longer have access to the old number, please contact support).
— Verify the new number with an OTP sent to it.
— Confirm to apply the changes.
Change Email: Same process — verify via your old email in profile settings, then add the new email address.
Payment Method (bKash/Nagad) Change: Profile → Payment Methods → Add New Number. The old number will need to be deactivated separately.
Please Note: For security purposes, a confirmation email is sent to your account after any important information is changed. If you don't receive it, contact support immediately.
Name change: Your name cannot be changed directly, as it is part of your KYC identity verification. To request a name change, please contact support with a photo of your National ID or passport. This is usually completed within 24–48 hours.
Mobile number change:
— Log in → Profile → Account Settings → select "Change Mobile Number".
— An OTP will be sent to your old number (if you no longer have access to the old number, please contact support).
— Verify the new number with an OTP sent to it.
— Confirm to apply the changes.
Change Email: Same process — verify via your old email in profile settings, then add the new email address.
Payment Method (bKash/Nagad) Change: Profile → Payment Methods → Add New Number. The old number will need to be deactivated separately.
Please Note: For security purposes, a confirmation email is sent to your account after any important information is changed. If you don't receive it, contact support immediately.